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Jotspot Support Has Vanished

Published May 25th, 2007 in Tech & VC

Jotspot has three exposed email resources for support in their help documentation:

  • support@jot.com
  • jotspotsupport@google.com
  • jim@jot.com

I have emailed all three of these addresses at least once over the past few months. I’ve sent a total of 5 cries for help dating back to March 21st. I have not received a single response.

Jotspot support doesn’t suck: to suck you’d have to exist.

I remember paying a $228.00 bill for an annual subscription to Jotspot just before the Google acquisition. What did that buy us? A hosted service with no one at home? Where’s the love?

I would LOVE to migrate away from Jot, but 4 of the support emails I have sent have been asking them to fix their data export tools, which are totally broken for their spreadsheet applications. If anyone has any solutions, I’m all ears.

6 Responses to “Jotspot Support Has Vanished”  

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  1. 1 Toby May 25th, 2007 at 1:55 pm

    That’s a real bummer. I’ve had similar problems with PBWiki lately. Premium subscription and 4-5 requests to get our API turned on. Zero response. Very unfortunate….

  2. 2 Andrew Parker May 25th, 2007 at 5:02 pm

    Sorry to hear that, PBWiki is typically one of the better ones.

  3. 3 Oskar Syahbana May 26th, 2007 at 10:13 am

    What took Google so long to integrate its acquired property with the existing one? Writely comes to mind (with ever so slow integration which opens up space for competitors)

  4. 4 Nabeel Hyatt May 27th, 2007 at 2:06 pm

    There really isn’t anything out there I have found that compares to Jotspot in terms of features (anyone?) — but you’re right Andrew their support is horrendous.

    Last month our RSS feeds from our internal Conduit wiki went down for two weeks. No support email answered.. they just went back up after a long wait. That’s an eternity for a startup.

    I can’t think of another company with a worse reputation for abandoning or woefully not supporting their acquired companies. Anyone remember how long it took Blogger to get to version 2? And in the meantime they got lapped by a bunch of competitors.

  5. 5 Steve Cisler May 29th, 2007 at 9:00 am

    There are a lot of jotspot subscribers in the same boat, and many are complaining about this on the Google jotspot group. Our system is working well enough for most of our users, but there are some serious malfunctions that are not being fixed.

  6. 6 George Jun 8th, 2007 at 4:08 pm

    Do you need only the Wiki functionality or some additional features will not hurt either?

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